If you are interested in any of ITEM's products or services, we ask that you thoroughly review the information presented on our website, and if you have any questions after reviewing this material, either:

1)        Email your questions or requests for additional information to Central@item-bioenergy.com.  Email sent to this address is ultimately received by ITEM's executive staff for a personalized response.  You will receive a response typically within one day.  We prefer that messages be sent to ITEM in English.

2)       Call ITEM's Toll-Free US Phone and Fax Call Center, 1-888-304-ITEM (1-888-304-4836).  After connecting to ITEM, you can listen to customer service topics, send a fax to ITEM, receive information by fax on ITEM's products, services and payment options, leave a message or ordering information for ITEM, or wait on the line while the Call Center performs a global search for a live representative.  While waiting for the Call Center to connect you to a live representative, you have the option to leave a message at any time by pressing the pound (#) button.  ITEM's representatives are staffed in the US, and will answer in English - however, staff is limited at this time, so please do leave a message if someone cannot immediately assist you.  Phone charges may apply to those who call outside the US.   It is also noted that certain countries may not have use of the 888 extension yet; if you have any difficulty making the call, please send ITEM an Email.

You can also write to ITEM at 605 Ridge Road, Lewisberry, PA 17339, USA.

Customers in South America may wish to contact ITEM's Director of South American Operations, Pablo Simeone.

Customers in India may wish to contact ITEM's distributors in India: Amann Gulati at +91 9971663333 or Dr. Sunny Bhavsar at +91 9898069234.

At ITEM, free lifetime technical support is offered for all of our products.  If you ever require technical assistance, please Email (Central@item-bioenergy.com) or call us (1-888-304-ITEM).  We will respond to your Email or voice mail messages typically within one day of receipt.  If you have the Resonant Field Imaging™ (RFI™) Aura & Brain Imaging System or are considering enrollment in the Professional Development Series (PDS) in Energy Medicine, we also encourage you to review the Frequently Asked Questions (FAQ) pages for these systems and programs.

  RFI™ FAQ

  PDS FAQ

If you are currently a Licensed RFI™ Investigator, you may want to check the RFI™ Updates website for updates to the software and technical manual, accessories, and advertising materials.  If you have lost or forgotten your user name or password, please Email us.