RFI™ Software Help: Troubleshooting

The RFI Software Will Not Install Properly 

The problem is most likely related to the directory, or path, where you are trying to install the software program. We recommend that you use the default path to install the software (if you have more than one hard drive, the letter of the hard drive may be “D” or “E”). Then, if you want, you can move the program files into another directory of your choice following installation.

If you choose the default directory and continue to have problems installing the software, please contact ITEM. We will usually ask you to ship the software CD back to us, and we will send you a new CD to try. If problems persist, then the problems may lie with the Windows operating system on your computer, or if you are using a Macintosh computer, the software may not be compatible; in some cases (most notably the German version of Windows), the RFI software cannot be installed. In these cases, ITEM will help you find the necessary Windows patch file or conversion software to allow the installation.

The Colors on the Screen Do Not Match the Colors Printed

The colors presented in the RFI software are based on the international standard “PANTONE Color System.”  Most color printers manufactured within the past few years are based on this system or an equivalent. Therefore, if the colors on the screen do not match those printed out by your printer, most likely you have an older printer based on a different color matching system. Unfortunately, there seems to be no way to correct this other than purchasing a new color printer.

When I Press the “Print” Button, Nothing Happens

Uninstall the RFI software by entering the “Add or Remove Programs” function of your computer’s Control Panel. Be sure to copy all your existing Aura files to another directory first. If the program will not uninstall itself automatically, delete the program and associated files using Windows Explorer. Then reinstall the software to the default directory.

The Frequency Counter is Stuck on a Certain Frequency Value

If this happens, you have a strong interfering signal, likely from a nearby radio transmission station, a microwave oven, or a cellular telephone, or any other equipment in the immediate area of your readings that emits frequencies in the MHz range. This can be confirmed by a response in the signal strength bar graph on the counter. If this is the case, the solution is to identify and attempt to eliminate the source; if this is not possible, then you will need to move your readings to a new location. If the signal strength bar graph is not activated, and the counter display is “stuck” on a particular frequency, the counter may be malfunctioning. Please contact ITEM for troubleshooting assistance.

The Frequency Counter Will Not Recharge

The most likely problem is that an incompatible adapter is being used to recharge the frequency counter’s internal battery.  The frequency counter requires 110 Volt power.  If your country uses 210-240 Volt power, then ITEM will have (in most cases) provided a special adapter to use to recharge the battery.  If you attempt to use any other adapter, then the proper charge may not be received by the counter.  Please contact ITEM for assistance.

The Frequency Values Are Fluctuating Wildly – What is Wrong?

Nothing – please review Section 5.1 of the Technical Manual. The fluctuations are a natural function of how the subject’s aura is responding to thoughts, emotions, physiological events, and environmental stimuli. You can evaluate whether the fluctuations are in response to environmental stimuli by asking the subject to move into a new environment, then continuing with your measurements. You may also be able to reduce fluctuations by testing the subject under more controlled conditions; for example, you could perform hypnosis on the subject or ask the subject to meditate prior to the RFI reading to reduce anxieties and promote homeostasis. However, it is important to remember that when the subject undergoes such control-inducing mechanisms, he or she may not be in his or her “natural state.”  Part of the decision-making process of all Investigators is the desired condition of the subject.

The Frequencies Detected Within the Aura Are the Same As the Frequencies I Detect in the Air

See “Natural Background Radiation” in Section 5.2.1 of the Technical Manual. Perform the following steps: 1) “clear” the antenna by extending it to its full length and stroking it gently with a cotton cloth (or your lab coat), 2) point the antenna into the air away from the subject and observe the signal strength bar chart, 3) if the bar chart is activated even slightly, then an interfering signal is likely present and you should attempt to locate and eliminate it if possible; if the bar chart is not activated at all, then put on a pair of 100% cotton gloves. If, after taking these measures, the frequency values in the air and within the subject’s aura continue to be similar, then either A) the natural background radiation, or the bioenergies of other living organisms that may be present in the room, is influencing the subject’s aura, or B) the subject’s aura is exerting influence on the air within the room. Although you could remove living things such as plants or pets or request other people who may be in the room to leave, there is nothing further to do. Although the frequencies may be similar between the aura and the external environment in such cases, the colors may be drastically different – and it is the aura colors that are most important in terms of RFI interpretations.

I Seem to Have an Interfering Signal That I Cannot Identify or Eliminate

This occurs only in the most rare of circumstances. However, to address the question, a simple thin sheet of metal or plastic can be held immediately behind the antenna during measurements to remove the influences of most interfering signals. If it is inconvenient for you to hold this in one hand while holding the frequency counter in the other hand, then you could attach it to the frequency counter, or you could contact ITEM for assistance in constructing an in-line filter (a filter that the antenna could be attached to that would “screen” out frequencies above or below a certain range).

Troubleshooting In General

Contact ITEM at [email protected] or 1-888-304-ITEM if you ever have questions.